THIS SERVICE IS UP AND RUNNING.
PLEASE CALL THE SURGERY IF YOU ARE EXPERIENCING ANY DIFFICULTIES WITH THE SERVICE SO WE CAN FIX THE PROBLEM. THANK YOU.
We have installed a service to the computer system at the surgery which allows us to send text reminders for appointments and to text patient groups, for example those at risk of flu to come and get their flu jabs.
We can also set reminders to remind diabetic, asthmatic, kidney or heart patients to come for a check, recall patients for cervical screening and other useful reminders.
We will also use this system if we need to cancel or re-arrange your appointment.
When booking an appointment at the surgery the system will inform you by text the date and time of your appointment. It will also send you a reminder nearer to the time.
Personal details held on our system are confidential. The system will only send to those patients with a registered mobile telephone number that is attributed to the person and not the address thus avoiding breaches in confidentiality. It will not cost the patient a penny, but will save a lot of postage costs for the NHS.
In an ideal world we would like everybody to be registered for the service with a phone number as it will make contacting patients very easy, reduce the number of "did not attend" appointments. We also anticipate that this will be popular amongst the younger patient population group and therefore will be inviting anyone from 15 1/2 years of age to register a mobile phone number with us.
(Children under this age can have a parent's mobile phone attached to their details.)
Please let us know if you think you may have put someone else's mobile number in your contact details (e.g. your partner's or your parent's) so we can remove it from the texting service.
There will be forms at reception ( or here ) to register for the service and we will send out a request by text to those with registered numbers whether you would like to opt out of the service.
Theresa Date, Practice Manager and Dr Ruffle have been to see the system in action at other surgeries. In a 27000 patient surgery there was not one incident of communication error or complaints. The patients find the service very useful.
We are very excited at this new way to reach our patients and will look to expand the service and develop it further.