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Behaviour and Mobile Phone Use



People who are unwell are often vulnerable and frightened. There are often lots of young children on the premises too.

To protect them we do not accept any behaviour from staff or patients that may upset them.

Legislation came into force at the end of November 2009 that made ‘causing a nuisance or disturbance on NHS premises’ a criminal offence under the Criminal Justice and Immigration Act.

Any persons considered to be behaving in that manner will be reported to the police and removed from Twyford Surgery’s list of patients.


Mobile Phone Use

The Doctor's time is limited, and patients are expected to turn their mobile phone off or to silent while in the room.

If they need to use the phone they should wait until after the consultation. If they don't comply with this simple request, they may be asked to leave and make another appointment. Use of a phone in a consultation delays the consultation, makes it run late, and wastes other patients' time.

We also ask patients to keep their mobile phones on silent when in the waiting room so as not to disturb other patients.

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